ServiceDesk Plus SaaS HelpDesk APK
Version 6.21.1 - com.manageengine.sdp.ondemandmanageengine,ondemand,business,servicedesk,plus,saas,helpdesk
Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.
APP Information
| Download Version | 6.21.1 (89) |
| Apk Size | 27.15 MB |
| App Developer | ManageEngine |
| Malware Check | TRUSTED |
| Install on Android | 5.0 and up |
| App Package | com.manageengine.sdp.ondemand.apk |
| MD5 | d8e56befd3d5d75d9708512cf0f1203b |
| Rate | 5 |
| Website | http://ondemand.manageengine.com/service-desk/index.html |
Table of Contents
Download ServiceDesk Plus SaaS HelpDesk 6.21.1 APK
App Description
ServiceDesk Plus SaaS HelpDesk is manageengine,ondemand,business,servicedesk,plus,saas,helpdesk, content rating is Everyone (PEGI-3). This app is rated 5 by 1 users who are using this app. To know more about the company/developer, visit ManageEngine website who developed it. com.manageengine.sdp.ondemand.apk apps can be downloaded and installed on Android 5.0 and higher Android devices. The Latest Version of 6.21.1 Available for download. Download the app using your favorite browser and click Install to install the application. Please note that we provide both basic and pure APK files and faster download speeds than APK Mirror. This app APK has been downloaded 441+ times on store. You can also download com.manageengine.sdp.ondemand APK and run it with the popular Android Emulators.
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements. Here are some of the app’s other features: ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Track time spent by adding worklogs. ● Add and reply to requests with attachments. ● Utilize day and night mode support. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from the app.
App ChangeLog
- - We have added support for Asset Edition License.
- - Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements.
- - The modules supported in the mobile application are Assets, Softwares & Announcements.
App Screens
Older Versions
More Android Apps to Consider
Chaka R
Can't even see the correct Request Filter... Why can't we create our own like we do on desktop... Also you can't even unassign a ticket... Very limited functionality..
sock
The app seems pretty good so far, it shows me everything I need and syncs up well. It would be handy to be able to sort the requests by priority so maybe a feature to look at in the future
Brian Balerio
Navigation and replying to tickets is hard to use, poor editing capabilities, misplaced cursor and text spacing issues, sorting tickets is bad, overall is not fast to use
dcmoney11
Just updated to most recent version. Trying to see what a ticket says is impossible now. Text is to small and I can no longer zoom to read it.
Ge Pialago
Unable to read the description of ticket because the text format is not wrap.
Daniel Chateau
It is against Google Play stores rules to force a user into rating your app in the application. You are seeing this because that's what your app just did when I tried to complete a ticket.
A J
After they fixed the batch screen bug, send to be working as intended.
Randy Juber
Updated review: After reaching out to support, was able to get resolved. Appears I was affected by an internal SSL change. Still fully recommend product and other developer software/services. Previous review; No longer connects to the server. I can access everything else in the world, but not this application. I used to be able to access the list of tickets anywhere, any time, wireless or cellular data, it would always work. Can't get past the "Could not connect to the server" error.
Karl Swygert
Better, but still trash. Replying is better, but much of the rest is painful to use. Not all views are available as they previously were or are currently available on desktop. I cringe when i have to use this app.
Afaque Inamdar
poor modifications. copy paste functionality removed. UI is not at all user friendly. Dropdown takes too much time to bring up the options. Very Poor Modifications.